How can we help?
We’re a small team and read every message. Email us and we’ll get back to you as soon as we can.
Email support@talepatch.comTo help us help you quickly, include your device model, your app version (shown at the bottom of Settings), and what you were doing when the problem happened.
Common questions
How do I delete my account?
In the app, open Parent settings → Account → Delete account, or sign in here and use Account → Delete account. This permanently removes your account. Server media and provider records have separate deletion periods. See Delete your account for details.
Where are my stories stored?
Books are saved in your account and on each device you open them on, as described in our Privacy Policy. Check that pictures and narration have downloaded before going offline. Signing out, deleting your account in the app or uninstalling removes local books.
How do I manage or cancel my subscription?
Subscriptions are billed by Google Play or the App Store and are managed there. On Android open Play Store → Profile → Payments & subscriptions → Subscriptions. On iOS open Settings → your name → Subscriptions. Cancelling stops future renewals; you keep Premium until the end of the period you already paid for.
Can I use my account on the website?
Yes. Your TalePatch sign-in works in the app and on talepatch.com. Sign in to see your plan and this month’s story allowance.
I forgot my password
Use Reset your password and we’ll email you a link.
I have a privacy question
Read our Privacy Policy, or email privacy@talepatch.com.
Other contacts
- Privacy and data protection: privacy@talepatch.com
- Everything else, including legal and copyright notices: support@talepatch.com